Help with Neverblank

Getting started and permissions

Install Neverblank on a compatible iPhone from the App Store. Open an interview and allow the permissions iOS shows — typically the microphone for live transcription.

If transcription is silent, check Settings → Neverblank → Microphone. Neverblank cannot hear another app’s call audio on the same device; it uses the iPhone microphone.

Importing files and extraction failures

You can add notes, a CV, or other files the app accepts. Neverblank extracts readable text where it can. Extraction often fails for scanned PDFs without selectable text, encrypted files, unsupported types, or files that are too large. When it fails, the app should say so. That is expected — not every file works.

Generating answers

Tap Generate when you want a draft. If the app asks you to clarify, add a short note or wait until more of the question is in the transcript, then generate again.

Drafts can be wrong. Read them before you speak. Follow-up chips, when they appear, are optional prompts.

Finding, resuming and deleting interviews

Saved interviews live in the app’s local history on that iPhone. Open one to resume reading. Delete an interview or an attachment from the app when you no longer want it on the device.

Subscription verification pending

Apple and RevenueCat sometimes take a short moment to confirm a new purchase. Wait, check the network, then use Restore Purchases in the app. Stay signed in with the Apple ID that paid.

Restore Purchases

After a reinstall or a new iPhone, open Neverblank and choose Restore Purchases. This reconnects an existing App Store subscription. It does not start a new charge by itself.

Managing or cancelling an Apple subscription

Subscriptions are managed in your Apple ID, not on this website. Official Apple instructions:

• View, change or cancel a subscription: support.apple.com/en-us/HT202039

Requesting an Apple refund

Refunds for In-App Purchases are requested from Apple.

• How to request a refund: support.apple.com/en-us/HT204084
• Report a Problem: reportaproblem.apple.com/

Reporting a bug

Email support@neverblank.io with: app version, iOS version, approximate time (including timezone if you know it), and a short description of what you expected versus what happened.

Screenshots or diagnostics are optional. Remove names, transcript text, tokens and anything sensitive. Never send passwords or API keys — we will not ask for them.

Requesting deletion of server-side data

For local deletion, use the app. For server-side personal data we control, email privacy@neverblank.io. See the Privacy Policy for the difference. Cancelling a subscription or deleting the app is not the same request.